Customer Support + Warranty Information
Customer Service
800-782-5537 ext. 312
United States and Canada
+1-972-398-3780 ext. 312
Outside the
United States and Canada
Walk-In Hours
Monday – Friday
9:30 am – 2:30 pm
Submit Service Ticket
Online service request form
Product Return
Have a product that needs to be returned to us for service or repair? Click the button below to get the process started:
Warranty Information
| System Components | Non-System Components |
||||
| Product | Parts + Labor | Batteries | Cables | Solar Panels | Mounts |
| MC360 | 5 Years ** | 1 Year | 5 Years | ||
| SAM 3 / SAM / SAM-R | 2 Years ** | 1 Year | 5 Years | ||
| PMG | 2 Years | 1 Year | 90 Days | ** | 90 Days |
| TDC 2 | 2 Years | 2 Years | 90 Days | ** | 90 Days |
| Sensors – Traffic | 1 Year | 90 Days | 90 Days | ||
| SVR-Handheld | 2 Years | 90 Days | 90 Days | ||
| SVR – Sensor | 2 Years | 90 Days | 90 Days | ||
** Denotes manufacturer’s warranty